A Murfreesboro Locksmith Does Shoddy Work and Lies to Customer

I received a call from a new client on St. Andrews Street in Murfreesboro, TN. The manager called me over to look at her Adams-Rite dead latch and exit paddle. There was no faceplate on the Adams-Rite lock mechanism. The manager asked the locksmith about the absence of the cover plate and he replied that the lock does not come with a cover plate. He could not fool the manager, however. I was called to tighten the lock, which was falling out of the door, and install a make-shift cover plate, which looked so good the manager decided to just keep the plate and not have me come by and install the "correct" plate. When it comes to glass door dead latches, the face plate plays a vital role in keeping the lock centered. Without it, the lock moves in the door and the activation plug of the paddle falls out, disabling egress.

Remember: if the completed lock service does not look right, then it isn't right. This is especially true when it comes to glass storefront doors. Demand that your job be done properly. If it isn't done properly, refuse to pay.

Managers Should Keep A locksmith Service File For Warranty Purposes

Whenever you call a locksmith, plumber, electrician, etc., be sure to ask about any warranties that might be available to you for the services performed and the goods purchased. Before you send the receipt in to corporate, be sure to make a copy of it and place it in a folder labeled, "locksmith" or "plumber". On that invoice copy, include what was done, where it was done, and what was purchased. Write down any warranty information that the technician provides you. If you have as service issue that arises, check the file to see if the service you now need was something that was recently done. I wish I could tell you how many times I have serviced locks for customers who had no idea when the locks were installed. Without paperwork, a technician can seldom give you warranty service.

Some locks, for example, have 1, 3, 5, and 15 year warranties. No paperwork? No replacement. Other things that have warranties are door closers, panic bars, Detex alarms, Alarm Lock Trilogy units, door levers, safes. Keep a file for every service that you contract. Make notes. In the end, it might just save your bonus.